Refund policy

Returns & Refunds

First of all, we're a small business and we aim to please! If in doubt, just send us a message.

When you receive your order, please inspect it and let us know as soon as possible if there are any issues or problems with any of the products you've received. You can email us at Please include any relevant photos as well as your name and order number, and a description of the issue, and we'll get back to you within 72 hours. 

KUURA is an Australian based business, which means that the products we sell to consumers in Australia are covered by Australian Consumer Law guarantees. You can read about your rights as a consumer here.

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.Please keep your proof of purchase—e.g. your receipt.