SHIPPING

SHIPPING INFORMATION

We ship tea worldwide: at this time all shipping is from Melbourne, Australia.

Your order will be packed and shipped as soon as possible after we receive it, depending. Please bear in mind the time zone difference: orders placed on Thursday night your time might be Friday afternoon our time, and may not ship until the following Monday. During sales or promotions, heavy volume may mean your order gets grouped for more efficient shipping, but will still ship within 72 hours of receiving it (excluding weekends).


Domestic shipping in Australia is via Australia Post and should arrive in 2-3 days, for a flat rate of $7 AUD. Orders above $50AUD ship free Australia wide.

For International orders we use a plugin to give you real-time calculated rates to choose from. We have free shipping anywhere in the world above $250 AUD.

Unfortunately, shipping from Australia is often little more expensive than shipping from somewhere like China. However, it should also arrive a lot more quickly.

  • Economy Air has no end-to-end tracking, but generally arrives to most places in Europe or the U.S within 2-3 weeks. We do not recommend Economy Air if your country is known to have issues in customs or with losing mail in the post.
  • Standard Airmail can be as quick as 5-6 days to the U.S or many parts of Europe. We recommend this option as it has end-to-end tracking, especially if you live somewhere that has customs issues. Usually, at most, your parcel will arrive within 2 weeks.
  • Express/EMS will be the fastest option available. The time will depend greatly on customs and where you live. If you require faster shipping that this, please get in touch directly to discuss courier options.