Shipping policy
Shipping & Delivery Information
We pack and ship all orders ourselves from our Melbourne headquarters using Australia Post.
We're pretty quick, and aim to get orders out within 1-2 business days at most.
All orders are shipped with tracking and insurance. International orders using Express Post will include signature on delivery.
As a business, we work diligently to minimise our impact on the environment by using as many truly home-compostable, biodegradable, and recycled or recyclable packaging materials as possible.
If you have any questions or concerns, or would like to use a particular shipping service, please get in touch directly at info@kuura.co. We will help you out!
Shipping Costs
The cost of shipping varies depending on the destination as follows.
Australia
Standard Post: $9.95 flat-rate, free shipping above $75.
Express Post: $14.95 flat-rate, free shipping above $100.
New Zealand
Standard Post: $20 NZD flat-rate, free above $90 NZD.
Express Post: $35 NZD flat-rate
Canada
Standard Post: $35 CAD flat-rate, free above $200 CAD.
Express Post: $50 CAD flat-rate.
China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Standard Post: $25 AUD flat-rate, free above $150 AUD.
Express Post: $45 flat-rate.
United States
Standard Post: $35 USD flat-rate, free above $150 USD.
Express Post: $50 USD flat-rate.
United Kingdom
Standard Post: £19 GBP flat-rate, free above £75 GBP
Express Post: £30 GBP flat-rate
Europe Union
Standard Post: €25 EUR flat-rate, free above €150 EUR.
Express Post: €150 EUR.
Rest of the World
Standard Post: $50 AUD flat-rate, free above $300 AUD.
Express Post: $80 AUD flat-rate.
Further important notes
Free Shipping Promotions
Shipping costs got you down? We know shipping from Australia to most international destinations can be a bit pricy, which is why we occasionally run promotions or sales with free shipping at a lower threshold, which should help make things easier if you're sitting on the fence about ordering. The best place to hear about these promotions is by subscribing to our newsletter.
Tracking your order
If you're ordering from outside of Australia, once the package arrives in your country, it will be handed over to your local national postal carrier (e.g, USPS for the U.S). You can use the same tracking number you receive from us directly with your postal carrier for more detailed tracking updates.
Delays and disruptions
Please note during certain periods of the year, such as public holidays, we may require extra time to pack and process shipments due to higher volume of orders, or staff availability (we are a small team!).
Additionally, Postal Service operators may experience delays at various times due to holidays or disruptions. In such cases, we will let you know as soon as possible if your order may take additional time.
What if I haven't received the parcel/it goes missing/I have some other problem?
If you haven't received your parcel after a reasonable timeframe, or you encounter issues with tracking your parcel, please email us at info@kuura.co including your name, order number, and a brief description of the issue - as soon as possible.
We strongly advise emailing us rather than messaging us via social media, as this helps us to track your order and communicate further updates in an accurate, secure, and timely manner.
For international orders, we recommend checking the tracking number with your national postal service operator. In the event a parcel is lost due to a postal service error, we will of course offer a full refund or send out a replacement package free of charge.
Tl;dr - just send us an email and we will do our absolute best to sort you out!