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SHIPPING
SHIPPING INFORMATION
ALL OF OUR SHIPPING IS CARBON NEUTRAL/OFFSET.
We also use as many truly home-compostable or biodegradable and recycled packaging materials as possible.
We ship to almost every country in the world. At this time all shipping is from Melbourne, Australia.
Your order will be packed and shipped as soon as possible after we receive it, generally within 48 hours. Once we have packed and shipped the order, you will receive an email notification, including tracking if applicable.
Please bear in mind possible time zone differences between your location and Melbourne (AEST). As an example, orders placed on Thursday night your time might be Friday evening our time, and will not ship until the following Monday. Please also bear in mind there may be public holidays that can delay packing and shipping due to post office closure.
During sales or promotions, heavy order volume may mean shipping your package may take a little more time than normal, but we will still endeavour to post your order within 72 hours. Any free shipping provided through a sale or promotion will be through standard speeds, not express.
ORDERS IN AUSTRALIA
We use an official Australia Post plugin to give accurate real-time rates based on the weight, size, and destination of your order. There are two shipping options to choose from:
- Parcel Post generally arrives within 2-3 days to most of the country, excluding rural areas. Come with tracking including SMS updates.
- Express Post generally arrives within 1-2 days. According to AusPost, between major metropolitan areas, packages should be delivered next-day.
Orders above $75 AUD ship free Australia wide via Parcel Post.
Please click here for official delivery information from AusPost.
INTERNATIONAL ORDERS
We use an official Australia Post plugin to give accurate real-time rates based on the weight, size, and destination of your order. There are three shipping options to choose from:
- Economy Air is the cheapest option for most small packages, but it has no tracking or insurance. It generally arrives to most places in Europe or the U.S within 2-3 weeks outside of holiday periods. We do not recommend Economy Air if your country is known to have issues in customs or with losing mail in the post, or if you have a high value package.
- Standard shipping is usually slightly more expensive, but comes with full tracking, insurance, and is usually significantly faster than Economy Air. We generally recommend this option, especially if you live in a country with a history of customs or postal service issues such as lost parcels or delays. Generally, your parcel will arrive within 2-3 weeks using this service.
- Express shipping is the fastest option. The time will depend greatly on customs and where you live, but according to Australia Post should be within 3-6 days for most parts of the world. It greatly depends on customs in the destination country.
Orders above $199 AUD ship free worldwide via Standard shipping.
If you require faster shipping than any of these options, or would like to use a particular shipping service, please get in touch directly at info@kuura.co
Please click here for official international delivery information from AusPost.
What if I haven't received the parcel/it goes missing/I have some other problem?
The number one thing we want is for you to get and enjoy your tea!
Sometimes things go wrong during shipping that are outside of our control. Any postal system in the world has problems from time to time with missing parcels, or delays especially around holidays such as Christmas. Just send us a quick email and we'll follow it up right away, and if necessary we will re-send the package, free of charge (of course!).
"This raw puer tea was made entirely from wild ancient gushu old arbour forest tea trees that are at least 85 million years old. This tea comes from a secret garden on the very famous Lao Banzhang Bingdao Old Village, located on Guafengzhai Bohetang mountain, from the region of Mansong, Yiwu, in Xigui county, Bulang, Yunnan, China.
The trees are over 100 metres tall and only picked once every millenium. No pesticides have ever been within a 50 kilometre radius of the trees. We had the tea tested for over 8663 different chemicals, but it came back completely clean.
The processing was done by all three of the number one tea masters in China, Mrs. Chen, Mr. Li, and Dr. Thyssenkrup-Rosenfield. Meticulous care and attention was placed into this very special production of pre-big bang material.
The leaves were picked pre-pre-qing ming, in a special time after winter but before spring, so that it is definitely the earliest possible spring picking that's humanly possible.
The chaqi is so strong that we cannot recommend this tea to children, the elderly, the infirm, those suffering from heart conditions, or anyone who isn't a REAL tea fan.
The taste is thick, sweet, and has a nice flavour, just like every other tea that we sell."
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Only 10 cakes made, 5 for us, 5 for you. 2 remain.
Yes, we know it's stupidly expensive. It's good though.
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I mean, what could we possibly write here that would make you want to buy this?
Here's some answers to frequent questions we've gotten about this tea;
What makes it so expensive?
3 factors. It comes from old trees, in a famous place, and there's very little of it. The price of this tea is determined by the Chinese pu-erh tea drinking market, which is much larger, and has a lot more money in it, than the Western market.
Also, you might assume that this is just marked up a huge amount, but we would make more money if someone bought the equivalent value of any other tea we have.
The final note is that, scarily, this isn't even remotely close to the actual top-end of fresh raw pu-erh tea. There are plenty of teas from particular villages etc. that easily cost 10 times more. Also the way pu-erh is heading, this tea will probably cost a lot more in 5 years for the same thing.
Is it worth it?
Not really. It's just barely worth it to us, but this tea has particular qualities that aren't common, so we couldn't resist. Higher end teas like this are a good example of diminishing returns. This tea costs 3.6x what Dethflow does, and it's not 3.6x as good.
What does the tea taste like?
At risk of sounding like an elitist wanker, what makes this tea so good to us personally might not even be relevant to you if you don't drink a tonne of raw pu-erh already. It's hard to give a tasting note or description that would communicate the experience of a tea like this. It's just really very enjoyable to drink. The flavour is also just one part of it; the body feeling is another.
Why the lack of info on this tea, and all your other teas?
This is a topic of much debate, and we could discuss it at length. In short, for a tea like this, even if we said 'This tea comes from x place' and tried to prove it with pictures etc, you can just never be sure. Anyone can show up in Yunnan, visit some impressive looking trees, and take some photos. It is 100% impossible to completely authenticate tea. It becomes meaningless, in our opinion, to play the game of 'don't trust anyone when they tell you they have tea from a certain place, except us of course!'.
We don't do this because we hate you, or because we're trying to obfuscate the quality of the tea to sell it for a higher price, or to be edgy. At the end of the day, the name of the village or mountain and the exact altitude in metres are irrelevant in the face of the tea itself. We prefer to give as little in the way of pre-conceived notions as possible, and believe in letting the tea speak for itself.
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ʸᵉˢ, ʷᵉ ᵃˡˢᵒ ᵏⁿᵒʷ ʷᵉ ᵃʳᵉⁿ'ᵗ ᵗʰᵉ ᶠᶦʳˢᵗ ᵗᵒ ᵈᵒ ᵃ ˢᵖᶦᶜʸ ᵗᵉᵃ ˡᶦᵏᵉ ᵗʰᶦˢ